这是一个稍微巨大的增长法案我每月的家庭电话账单：从每月$ 1.17 $ 215.65！
I resigned from AT&T （作为一个国家“的教育主张”）早在7 2008年作为雇员，我接受了免费的本地电话服务的所有可选服务/花俏。因为我们住在外面的 AT&T DSL service area，我们获得了我们的高速互联网接入通过 俄克拉何马州的考克斯电缆. (If we were in the service area, I could have received free DSL.) After I resigned I figured it would take awhile for the AT&T 法案ing department to figure out I was no longer an employee 和 eligible for the concession on our home 电话. Turns out it took them eight m上ths.
It’s amazing to see how much the “optional” services AT&T started charging for us (after discontinuing my concession) actually cost per month. Today I called to get our 法案 “fixed” and was told we’d need to pay $26.69 per month plus taxes for JUST local phone service. For just dial tone and local calling. Since we could add another cell 电话 to our AT&T wireless family plan for just $10 per m上th and 分享 minutes, this seemed 和 still seems QUITE ridiculous. We have a Skype电话 which we can plug into our home cable modem if needed, to have a l和line for calling, so that was a possibility I considered when making negotiati上s today with AT&T.
I ended up talking with a representative of the AT&T “retention unit” who was very helpful, and he worked it out so we can pay just $16 per month plus taxes for our basic local service, including caller ID. That seems much more reasonable. AT&T is wise to have a “retention unit” that is able to extend “credits” like this (in our case it’s a credit of $5 per month for 24 months) so they can keep us as a l和line customer. To get that final price, the rep put us on a bundled plan which was $21 per month before the $5 per moth discount. After the new iPh上e is released this summer (as 我想这将是）我们可以完全放下我们的座机，只是添加另一部手机给我们的无线帐户。
Several other things and charges revealed in these discussions seemed ridiculous as well. It took 58 MINUTES overall to make all these changes over the phone. Ugh. So much for fast customer service. I was glad 和 satisfied with the final outcome, but it was silly this took so long to change. For long distance, we just want to use our cell phones, so we don’t want long distance. To block or stop long distance calls from being made on our home phone with AT&T, however, requires a monthly charge of $3.25. A monthly charge to NOT have long distance service! When I tried to pay my “recommended payment” online, I was not allowed to because the amount is past due. When I called, I was told I’d have to pay a “$5 convenience fee” for paying over the 电话 rather than 上line. I was not going to do that.
我很高兴我的账单已经理顺，每月$ 16加税似乎比26.69 $只是本地拨号音更合理。不过，我有任何服务提供商的本地电话服务的感觉我们家的日子是非常有限的。
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